Quick answers about ordering, shipping, and returns
How long does delivery take?
After your order has been processed, delivery takes 3 to 5 business days. Once shipped, you will receive an email with a tracking number.
How much is shipping?
Germany Standard: €5.19, free on orders over €65. Express: €9.99. EU countries: from €8.19. The exact costs are displayed in the shopping cart before completing your order.
Can I return an item?
Yes. You have a 14-day right of withdrawal from the receipt of the goods. Please notify us of the return by email with your order number. You can find all the details in our Cancellation Policy.
What payment methods can I use?
All available payment methods will be displayed at checkout. Payment is made via an encrypted connection.
What should I do if an item arrives damaged?
Please report any shipping damage to info.magnusblack@icloud.com as soon as possible, preferably within 48 hours, and include photos of the goods and packaging. The statutory 2-year warranty applies; your rights remain unaffected.
How do I reach customer service?
Write to us at info.magnusblack@icloud.com or use our contact form. We will get back to you as soon as possible.
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